Support

Trueplane for iPhone

Questions, bug reports and suggestions are welcome by email:

support@mfiserv.ch

Please include your iPhone model and iOS version. Replies usually within a few working days.

Frequently asked

The reading is not exactly zero on a surface I know is level.
That is your device's factory sensor offset, and it is normal. Run Settings → Calibrate device. The two-position routine measures the offset and removes it from every orientation.

What is the difference between Set Zero and Calibrate?
Calibrate corrects the instrument — it removes your phone's own error, once per device. Set Zero changes what you compare against — it declares the current surface to be zero, so you can match one surface to another. Both are explained inside the app under Settings → How it works.

What does a negative reading mean?
Plus means the right or top edge is the high side; minus means it falls away the other way. The bubble always drifts toward the high side, like a real spirit level.

How accurate is it?
Sensor noise on a modern iPhone sits around 0.02–0.05°. While the device rests still and the status reads “Steady”, averaging reduces that by roughly a factor of ten. Moving in the hand, expect considerably less.

The numbers change too quickly to read.
Settings → Readout refresh. Each update shows the average over its interval, so a slower setting is both calmer and more accurate. The vial keeps tracking live regardless.

Can I get my measurements out of the app?
Yes. History → share icon exports everything as CSV, in degrees.

Trueplane is a measuring aid, not a certified instrument. Accuracy depends on your device's sensors and on calibration. Do not rely on it for structural, safety-critical or legally binding measurements.